Last updated: 31 August 2025
1. About This Privacy Policy
Abilitix (“we”, “us”, “our”) is committed to safeguarding your privacy and the security of your data. This policy explains how we collect, use, store, disclose, and protect your personal information when you use our website and platform.
2. What Data Do We Collect?
- Account information: name, email address, company, login credentials.
- Uploaded content: documents, files, knowledge base and metadata you provide.
- Usage data: how you interact with our platform, feature usage, device type, browser, and IP address.
- Communications: support requests, feedback, or any communications with us.
- Cookies & analytics: as explained in our Cookie Policy.
3. How Do We Use Your Data?
- To provide and operate the Abilitix platform.
- To manage your account and support requests.
- To analyze usage for product improvement and troubleshooting.
- To communicate service updates, security, and legal notices.
- For billing and subscription management (if applicable).
4. Who Has Access to Your Data?
- Only authorized Abilitix staff, contractors, and service providers with a need to perform their duties.
- We do not sell or rent your data to third parties.
- Data may be disclosed if required by law or to protect our legal rights.
5. Where Is Your Data Stored?
Your data is stored on secure servers in Australia and/or other jurisdictions compliant with local privacy laws. We use best-practice encryption to protect your data both in transit and at rest. Where data is transferred internationally, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards.
6. PII Handling
We automatically sanitize personally identifiable information (PII) such as phone numbers, email addresses, and financial data before storage. No raw PII is retained in our knowledge base.
7. Data Retention and Deletion
We retain personal and uploaded data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You can request deletion of your data at any time by contacting us at privacy@abilitix.com.au. Account or service termination will result in secure deletion or anonymization of your data, subject to legal retention obligations.
8. Your Rights
- The right to access, update, or correct your information.
- The right to request deletion of your personal data.
- The right to object to or restrict certain processing.
- The right to data portability (export of Q&A or uploaded documents).
- If you are in the European Economic Area, rights under the GDPR.
9. Legal Bases for Processing (GDPR)
Where GDPR applies, our lawful bases include: (a) consent, (b) performance of a contract, (c) compliance with legal obligations, and (d) legitimate interests (such as improving services, preventing abuse, and ensuring security).
10. Use of AI Models
When you interact with Ask Abilitix, your questions may be processed by AI models (e.g., OpenAI GPT). These providers do not use your data for training. We log anonymized interactions for debugging and quality improvement.
11. Cookies and Tracking
We use cookies and tracking tools to enhance your user experience. Please refer to our Cookie Policy for more details and controls.
12. Data Security
We implement industry-standard security measures, including encryption, secure access controls, and regular vulnerability assessments. In the unlikely event of a data breach, we will notify affected users and regulators within legally required timeframes (typically 72 hours under GDPR).
13. Children’s Data
Our services are not directed to children under 16. We do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this policy from time to time. Material changes will be notified to you in advance if you are an active user of our services.
15. Contact Us
If you have any questions or requests about your privacy, please email privacy@abilitix.com.au or write to Abilitix, Sydney NSW 2000, Australia.