A trust-first AI assistant for teams that can’t afford guesswork.
Ask Abilitix is an AI knowledge assistant for teams. It turns your documents and FAQs into reliable, cited answers — with guardrails, tenant isolation, and a human review loop when the AI isn’t sure.
What makes Ask Abilitix different?
- Governed answers, not guesses: every answer is grounded in approved content with citations.
- Inbox & review loop: unclear questions are sent to humans, not hand-waved.
- Audit-ready behaviour: questions, answers, and approvals are tracked so you can show your work.
A governed answer engine, not just another chatbot
Ask Abilitix is designed around governance from day one — how answers are generated, where they come from, and what happens when the AI doesn’t know.
Strict governance
A deliberate “I don’t know” valve and human-in-the-loop workflow keep answers aligned with your policies.
- Answers only from approved documents and curated Q&A.
- Citations on every answer so people can verify the source.
- Uncertain questions go to an Inbox instead of being invented.
Retrieval engine
Under the hood, Ask Abilitix uses hybrid search and reranking — with a fast path for pre-verified FAQs.
- Semantic + keyword search tuned for accuracy.
- Smart reranking to surface the right snippets.
- Fast-path for curated Q&A before hitting the model.
Data & security
Each tenant has clear boundaries around data, access, and retention so you stay in control.
- Tenant-isolated storage with row-level security.
- Secure transit and storage for your content.
- No training of public models on your business data.
Admin control
Admins can see what’s being asked, curate answers, and shape the knowledge base over time.
- Moderation Inbox for approve / edit / reject.
- FAQ generation from chats and documents.
- Simple controls for sources, scope, and behaviour.
One governed engine, two places people see it
Ask Abilitix runs the same governed engine behind an internal assistant and a public-facing widget — with different scopes and guardrails for each.
For staff, advisors, and internal teams
A broader, internal-only assistant that can answer from policies, procedures, and playbooks — with full governance.
- Scoped to internal content you approve.
- Shows citations and “I don’t know” when needed.
- Inbox and approvals for early rollout and tuning.
- Ideal for HR, IT, operations, and compliance questions.
For customers and members
A drop-in widget for your website or Help Centre, restricted to a public knowledge base with a tighter scope.
- Embed via a single script snippet.
- Scoped to public FAQs and Help Centre content.
- Streaming UI with clear hand-off to humans.
- Ideal front door for support and self-serve help.
From scattered documents to governed answers
The rollout is intentionally simple: start narrow, keep humans in the loop, then expand once you trust the behaviour.
Connect your knowledge
Start with FAQs, policies, and core playbooks. Upload key documents or connect approved sources, then mark what’s in scope vs out of scope.
Review early answers
Early questions and low-confidence answers show up in the Inbox. Subject-matter experts approve or edit responses so the system learns your best practice.
Roll out with guardrails
Switch on the assistant in your website, portal, or internal tools. High-confidence repeats are answered automatically with citations; edge cases stay with humans.
Try Ask Abilitix on our own content
This is a simplified public demo of the same governed engine we use in pilots. In production, your organisation would run in a private tenant with your own policies, FAQs, and workflows.
Good for: product questions, governance & trust questions, pilot process, and implementation approach.
What we’re building next
The current focus is on governed answers and safe rollout. Beyond that, we’re gradually introducing more automation — with the same trust-first mindset.
You can either join the structured pilot program with hands-on support, or explore the app yourself in parallel.